H4LO is located in Harajuku, Tokyo.
Our address is Tokyo, Shibuya-ku, Jingumae 3-34-8

11AM - 7PM, 7 days a week.
*Revised hours during Pop-ups and Events

Shipping prices vary depending on size, weight, and destination. We automatically calculate for each item in our store so we can fulfill your order as quickly and cheap as possible.

Shipping to USA/ Europe usually takes around 7 business days.

For general questions regarding our products either:

• DM us on instagram: @h4lo.jp
• Email us: info@h4lo.jp
• Call: 03-3402-0138
  
  For business inquiries please email:
• staff@h4lo.jp

Personal Information Protection Policy

"H4LO" asks users to provide the minimum amount of personal information so that they can use the service with peace of mind.

"H4LO" takes the utmost care to protect the personal information you provide.
H4LO's policy regarding personal information protection is as follows:

■We will only use the information of individuals, organizations, and corporations registered by our members (shop honorers) to develop and provide cutting-edge functions and services for "H4LO," and will take the utmost care to protect members' personal information.

■The scope of this privacy policy applies only to the services provided by "H4LO". (The scope is set out in Section 1 below.)

■ Except as otherwise specified in these terms and conditions, we will not use the information for any purpose other than the intended purpose (as set out in Section 2 below).
■ Except as otherwise expressly provided in these terms and conditions, personal information will not be disclosed to third parties. (Management is stipulated in Section 2 below.)
■We will regularly manage the information appropriately in accordance with the methods specified in these Terms and Conditions.
■"H4LO" can change its privacy policy without the user's permission.
If H4LO makes any changes to the personal information it collects, the method of use, or the details of disclosure, it will notify users by publishing the changes on its website and reflecting them in this privacy policy so that users can be aware of the changes.

1. Scope of application of "H4LO"'s privacy policy "H4LO"'s privacy policy applies when members use "H4LO" services.
■ Personal information collected when members use H4LO services will be managed in accordance with H4LO's policy on personal information protection.
■H4LO's policy on protecting personal information applies only to services provided directly by H4LO, and does not apply to services provided by other organizations or companies connected by links, etc.
■Use of the "H4LO" service is at the user's own risk.
■H4LO assumes no responsibility whatsoever for any damages arising from the use of information obtained from our website or other websites that have links to this website.


2. Collection and Use of Personal Information by "H4LO" In order to develop and provide cutting-edge functions and services to our members, "H4LO" requires certain personal information about members.

■Please manage your shop ID and password at your own risk.
- We recommend that you change your password regularly and avoid using names, dates of birth, phone numbers, etc. that are easy for others to guess.
- Also, please do not disclose, lend or transfer it to anyone, even if they are an acquaintance or friend.
- Please do not include your password in your inquiry email or in the Q&A section on our website.
■The collected personal information will only be used to the extent necessary to provide H4LO services and will not be provided to any third parties except in the following cases.
■When the member consents.
- When sending an email to request consent from members regarding the use of their personal information.
- When disclosing to the extent necessary to companies that have signed a confidentiality agreement with us in advance (for example, business partners).
- When sending members emails or direct mail for advertising purposes about our company or our business partners.
- When a member's actions on "H4LO" violate the "H4LO" terms of use, policies, notices, or the "H4LO" Ten Commandments, etc., and when it is deemed necessary to protect the rights or property of other members, third parties, or our company.
- When we are required to disclose personal information pursuant to an order from a court or administrative agency or other legal requirement, or when it is necessary to investigate a crime, eliminate or prevent infringement of the rights of a third party, or for other similar purposes.

■Members shall agree in advance to our company using their personal information in the manner set out above and shall not raise any objections.
■In addition, H4LO may share members' personal information with our business partners in the following cases.
- When there are business reasons, such as special services for members.
In this case, we will ask for the member's consent before providing the information, and will not provide it without consent.
- When creating statistical data, conducting market research, data analysis, etc.
In this case, we will only provide information that has been processed so that it is not possible to identify a specific individual.



3. Contact If you have any questions about the policy on personal information described here, please contact us by email via CONTACT.

Specified Commercial Transactions Act Seller: Stockman Co., Ltd.

Store manager address: 3-17-3 Kyodo, Setagaya-ku, Tokyo

Phone number: 03-5426-2251

Email address: info@h4lo.jp

Required fees other than the product price: Free shipping for purchases over 15,000 yen (excluding tax). For purchases under 15,000 yen (excluding tax), shipping is a flat rate of 880 yen nationwide. Application expiration date: 7 days including the order date. Defective products: We will replace or repair any initial defects that occur within 7 days of the product's arrival date.

There is no specific sales quantity (it may vary depending on the product)

Delivery time: Generally, we will deliver within 1-7 days after your order. For pre-ordered or hard-to-find items, we will notify you of the arrival date via email and ship the item as soon as it arrives. *Pre-ordered items are usually scheduled to ship within 2-3 months, but due to the nature of imported products, this may be earlier or later. In such cases, we will notify you of the arrival date.

Return period: Returns and exchanges of products are only accepted in cases of initial defects. (Size exchanges are possible.) Return shipping: In the case of initial defects or incorrectly shipped products, we will handle the return shipping on our behalf.